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Got Water Billing Issues? DWP to Stay Open on Saturdays to Resolve Them

But you better hop to it. The weekend hours start this weekend and only last eight weeks.

The DWP will be open on Saturdays for the next eight weeks to help resolve customers' billing issues. Patch photo credit: Penny Arévalo.
The DWP will be open on Saturdays for the next eight weeks to help resolve customers' billing issues. Patch photo credit: Penny Arévalo.

Four Los Angeles Department of Water and Power customer service centers will open on Saturdays for the next eight weeks, starting with this weekend, so customers can resolve billing problems.

A major overhaul of DWP's billing and customer information system in September led to tens of thousands of inaccurate or late bills being issued to customers. The utility has also reported a revenue shortfall after many of the bills issued in recent months went unpaid.

The Saturday hours will be from 9 a.m. to 3 p.m. at the Crenshaw, Van Nuys, Watts and West Los Angeles centers.

Interim Executive Director of Customer Service Randy Howard said the utility is "tackling our billing problems head-on" by offering more hours for customers to speak to customer service representatives at the four regional centers.

Staff at the customer service centers will be able to receive payments, process service order requests, answer questions about billing and resolve billing issues.

The customer service centers hosting Saturday hours are:

-- Crenshaw Customer Service Center, 4030 Crenshaw Blvd.;

-- Van Nuys Customer Service Center, 6550 Van Nuys Blvd.;

-- Watts Customer Service Center, 1686 E. 103rd St.; and

-- West Los Angeles Customer Service Center, 1394 S. Sepulveda Blvd.

DWP customers can also get questions answered by visiting www.ladwp.com/ContactUs or calling 1-800-DIAL-DWP (1-800-342-5397).

Callers to the phone line can opt for the utility to call them back once a customer service representatives becomes available.

--City News Service


Carl Petersen III March 21, 2014 at 01:26 PM
"Late" doesn't really begin to describe what happened. They didn't bill me for eight months.
AKM March 21, 2014 at 11:22 PM
Thats exactly what i want to do on my saturdays! NOT..and if i do..it would entail me..with all my bills from July when they only sent me a bill for $1.30..and then all without telling us you were changing the billing system..sent me a $600 bill due in a week and i called and emailed you and got no response for WEEKS...and i told you the amount was too high..but i paid it..and then 2 months later here comes a $500 bill...my bill has never been over $250 in the summer or whenever..so either i go all the way to van nuys or wait forever on hold or wait my whole saturday for dwp to call me...guess i have no choice..
Carl Petersen III March 22, 2014 at 12:29 PM
AKM: Try calling them. We had our problem resolved pretty quickly. I think that they have added more people.
AKM March 22, 2014 at 11:50 PM
Ok ill give it a whirl.. thanks!

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